Genesys Contact Centre - Enterprise - Solutions
Common functions across the Genesys solution suite
- The consolidation of customer interactions across time, mobile and traditional channels for consistent conversations and superior customer experiences.
- Workforce Management by reducing staffing costs, improving productivity and protecting service levels and the customer experience with forecasting and scheduling.
- Skills Management by proactively assessing and maintaining employee skills so they have the right skill sets to handle work streams to best serve your customers.
- Genesys SIP, which extends the contact centre across the enterprise with IP connectivity, pooling resources for capacity and flexibility.
- Genesys Mobile Engagement functionality, connecting live smart phone applications.
- NEC offers Genesys on-premise or Cloud solutions that best meet customer needs.
Genesys solution suite modules
- Contact Centre & IVR.
- Social Media Customer Service.
- Workforce Optimisation & Performance Management.
- Web Customer Service.
- Workload Management.
- Mobile Customer Care.
- Enterprise Extensions.
Download our brochure for more information on the Genesys solution suite.