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Quality Management Suite - SMB - Overview

Affordable call monitoring and recording solution for NEC, Cisco or Microsoft communication platforms.


Quality Management Suite is an affordable, feature-rich call recording and quality monitoring solution that is utilised by businesses of all sizes across the world for compliance, security and improving service levels.

Designed to be easy to use and fast to deploy, the solution is neither expensive nor complex making it the perfect choice whatever your requirements. As a modular ‘pay-for-what-you-need’ system, you can add licenses, screen recording or agent evaluation modules when the time is right for you.


  • Call Recording: interaction recording and monitoring software
  • Agent Evaluation: call scoring and agent coaching for contact centres
  • Computer Recording: desktop computer recording and live monitoring


  • Achieve regulatory compliance by documenting calls while securing and maintaining records
  • Ensure high quality customer interactions with live monitoring and quality monitoring programs
  • Improve customer experience by sharing recordings and feedback across the organisation
  • Gain a comprehensive understanding of employee activity and customer interactions
  • Unobtrusively and efficiently monitor and train agents – real life examples and immediate feedback
  • Secure sensitive customer information by allowing employees to pause recordings
  • Resolve customer disputes quickly with recorded evidence 
  • Access recording from anywhere and distribute across the business to work on improvements
  • Optimise company systems for ideal performance

A complete unified communications solution

Although available as a standalone solution, Quality Management Suite is a module that forms part of NEC’s Unified Communications for Business (UCB) and Enghouse Interactive Communication Centre (EICC) - streamlined, easy to use application suites that can be tailored to meet the needs of almost any size business. These solutions integrate contact centre functionality with unified messaging, rich presence, mobility and desktop telephony applications for NEC, Cisco and Microsoft communication servers.

To learn more about NEC’s Unified Communications for Business (UCB) suite of applications and how they may benefit your business, click here.