UNSW gains more control over communications costs
Date: 1 Aug 2012
Gains per-user, per-unit communications visibility and optimises Carrier Bill handling & processing
Melbourne – 1 August 2012 – NEC Australia, a leading ICT solutions and services company, together with TSA Software Solutions, the leaders in telecom expense management (TEM), today announced that the University of New South Wales (UNSW) has replaced its legacy call accounting system with a unified telecom expense management platform for reporting and billing. Jointly delivered by NEC Australia and TSA, this new system offers the university greater control and visibility over fixed-line and mobile costs.
The newly implemented TSA CAAB system, integrated and supported by NEC Australia, has helped UNSW automate dozens of complex billing processes offering the university faster and clearer insight into its communications costs and usage levels.
The TEM Platform, and more importantly, the information it puts at the hands of management, users and administrators, allows the university staff to access vital information for supplier negotiations, mobile device procurement, resource planning and accurate business unit cost allocation.
UNSW now automatically imports, validates and unifies carrier suppliers’ invoices, replacing dozens of manual processes. The new platform generates automated usage reports based on its own PABX system data, giving the university verifiable data on actual fixed-line across its separate faculties.
“With the merging of the fixed line and mobile data into one database, and the automatic generation of reports, the CAAB Enterprise system has improved the visibility of expenses per faculty and user whilst significantly reducing the time taken each month by UNSW to achieve more ROI positive outcomes,” said Peter McEwan, project leader of UNSW’s Telecom Expense Management Project.
This helps the university allocate and reconcile telecommunications costs, and provides the data and documentation required to quickly resolve carrier billing disputes.
“Relying only on telecom’s carrier information for billing purposes is not sufficient. UNSW can now use its own PABX data to identify discrepancies and claim reimbursements for overpaid invoices,” said Peter McEwan.
“The CAAB Enterprise solution has actually allowed us to improve and more proactively manage our Carrier relationships, giving us more confidence and control over these expenses. This means that we’re not spending so much time on billing disputes and resolution with our Carriers and instead focusing on delivering more positive technology outcomes required by the University moving forward.”
In addition, NEC Australia integrated several new interfaces between the TEM Platform and UNSW's internal systems such as directory, finance and HR. This provides the underlying logic to manage cost allocation across business units and individual cost-centres used by the university.
UNSW is able to use this data to accurately forecast, while supporting the university's goal to transition delivery of self-service capabilities to end-users.
The university is now well-equipped to support its highly distributed user environment, made up of over 5,000 staff and more than 50,000 students across eight core faculties, as well as external organisations such as the College of Fine Arts (CoFA) campus, that rely on UNSW’s infrastructure.
Each user group demands real-time collaboration and communications capabilities across fixed and mobile telephones, wired and wireless internet access, desktop and room based video, and broader computing requirements.
The next stages of the project will allow these highly-distributed users being able to have self-service capabilities through a web interface to have greater visibility over their expenses and usage patterns as well as efficient web-based invoice distribution.
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