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NEC Australia helps NSW Police to achieve increased critical customer services and reduce ICT costs

NEC Australia helps NSW Police to achieve increased critical customer services and reduce ICT costs

Date: 9 Oct 2012
Category: Network

NEC invests in new IT resources within NSW and further supports local SMBs

Sydney – 9 October 2012 – NEC Australia, a leading technology solutions and services company, has been awarded a multi-million dollar network support and maintenance contract by the New South Wales (NSW) Police Force, paving the way for major investments in ICT infrastructure, training and employment opportunities that will support the multi-year project.

Under the terms of the deal, NEC Australia will maintain and support the multi-vendor voice and data systems for Australia’s largest police force, across more than 500 urban and regional stations in NSW, including its corporate offices in Sydney and Parramatta.

The improvement of reliability and uptime of the network will provide greater support to NSW Police’s mission critical operational communications and information infrastructure. This is key for ensuring reliable, continuous and effective customer services for NSW Police’s core communications functionality, including its 000 Support Centre and the Police Assistance Line, managing incoming emergency calls from the public.

“This is a great example of Government and industry working together to strengthen the State’s ICT sector. This contract will generate significant investment in ICT infrastructure, training and employment opportunities,” said The Hon. Andrew Stoner, Deputy Premier, Minister for Trade and Investment, and Minister for Regional Infrastructure and Services.

The arrangement builds on NEC Australia’s eight year tenure, delivering voice platform and services to NSW Police Force and helping the organisation manage technological and operational change.

“This broadened partnership with NSW Police is a testament to NEC Australia’s track record in delivering innovation and an unparalleled ability to reliably manage change for our customers," said NEC Australia Managing Director, Alan Hyde.

“We’re proud that our network engineers, technicians and service partners will be supporting systems that help Police officers across NSW protect the community year round.”

NEC Australia invests in the expansion of its Australian-based Network Operations Centre in NSW. NEC Australia has been making a significant investment to extend its 24 by 7 Australian-based new network operations centre (NOC) that met the NSW Police Force’s requirements for first-level support, which in turn will create significant employment growth and training opportunities at the new centre and across regional NSW.

The expansion of the NOC monitoring centre operations into Sydney is part of the backbone of NEC Australia’s local around-the-clock network support and maintenance capability for its multi-vendor environment.

This is also proof of NEC’s major investments in its data network practice with the recent recertification as a Cisco Gold Partner and its major customer support systems transformation program with world’s best service desk technology.

“This is an exciting opportunity for NEC Australia to expand our Australian resources with the leading edge National Operations Centre capabilities in NSW. This investment demonstrates our commitment to being the nation’s leading IT integrator and service partner,” said Mr Hyde.

“IT skills are critical to the long-term health of the NSW economy and the Government welcomes NEC Australia’s commitment to invest in IT training and infrastructure. This partnership exemplifies how industry and publicly-funded organisations can cooperate to achieve sustainable economic and employment growth,” said The Hon. Andrew Stoner, Deputy Premier, Minister for Trade and Investment, and Minister for Regional Infrastructure and Services.

NEC Australia’s multi-vendor track record wins the day

NEC Australia’s unique ability to manage multi-vendor environments was a key factor in determining the outcome of the contract. NSW Police Force’s Business and Technology Services (BTS) team is aiming to streamline its technology operations while ensuring its equipment from multiple vendors remains available across the state.

The three-year contract with NSW Police Force contains two one-year extension options and covers all the organisation’s telephones, PABX units, the Genesys call centre system, Cisco Call Managers, Cisco switches, routers, firewalls, wireless LAN, and IP networks.

“The service arrangement will allow the team to focus on business outcomes and improved customer service,” said the Minister for Police and Emergency Services, Michael Gallacher.

“Our voice and data communications network is a critical resource that enables our frontline Police force to perform their duties on a daily basis. The support and maintenance of this network ensures the NSW Police Force can continue to improve our service to the citizens of NSW,” Mr Gallacher said.

- Ends -

For media enquiries please contact:

Angela Coombes
Public Relations Manager
NEC Australia
T: 02 9930 2234
M: 0417 805 441