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NEC’s Unified Communications for Business (UCB) and Enghouse Interactive Communication Centre (EICC) are streamlined, easy to use applications that can be tailored to meet the needs of almost any size business. The solution is able to integrate contact centre functionality with unified messaging, rich presence, mobility and desktop telephony applications for NEC, Cisco and Microsoft communication servers. Operator is one of many NEC applications, which can form part of a complete unified communications/contact centre solution or function as a standalone application.
Operator is a highly functional call management software application designed to allow operators and receptionists to manage incoming calls professionally and efficiently. Operators can view caller details before answering the call and the status of all extensions is displayed on the operator’s PC, allowing them to take an individual approach to each call.