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NEC’s IIC Console is a simple to use software solution that can easily be integrated into customers’ corporate networks. This modern, feature-rich console is designed to enhanceyour company’s professional image and the level of serviceprovided. It offers business process improvements, providing all the information necessary for staff to process calls using amodern interface.
The solution works effortlessly with NEC UNIVERGE SV9300 and SV9500 communication platforms, providing flexibility to support integration to traditional wired or IP converged architectures. Comprehensive reporting tools enable managers to monitoroperator performance, fine tune switchboard rosters and help to reduce costs.
The IIC Console is developed by Computer Telephone Integration Pty Ltd and distributed and integrated by NEC Australia Pty Ltd..