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IIC Console - Overview

The ultimate professional console for receptionists, attendants and switchboard operators.

IIC overview hero

Overview

NEC’s IIC Console is a simple to use software solution that can easily be integrated into customers’ corporate networks. This modern, feature-rich console is designed to enhanceyour company’s professional image and the level of serviceprovided. It offers business process improvements, providing all the information necessary for staff to process calls using amodern interface.

The solution works effortlessly with NEC UNIVERGE SV9300 and SV9500 communication platforms, providing flexibility to support integration to traditional wired or IP converged architectures. Comprehensive reporting tools enable managers to monitoroperator performance, fine tune switchboard rosters and help to reduce costs.

IIC at a glance

  • Fully IP-based solution that has been developed with the latest Microsoft technologies
  • Easy to install
  • Easy to use – minimal training required
  • Screen layout is clear and logically organised
  • Easily scalable
  • Provides detailed reports for managers and supervisors
  • Integrates into your database and directory
  • Increases operator productivity
  • Improves customer service
  • Improves morale and can reduce your switchboard operating costs

The IIC Console is developed by Computer Telephone Integration Pty Ltd and distributed and integrated by NEC Australia Pty Ltd..