IAC Console is a direct replacement for NEC’s hardware console and supports 100 per cent of the features – no loss of functionality when IAC is employed.
IAC Console statistics enable operator performance to be monitored on an individual basis.
IAC Console database directory (large licence) can easily support an unlimited number of directory entries – compare this with some PC-based ‘front-desk receptionist’ type consoles that are essentially an adjunct to a Dterm phone, using buttons to represent each directory entry, which may become cumbersome to use with a large number of directory entries.
Integrated directory permits fast, powerful searching capabilities on over 16 fields or any combination of these fields - allows the operator to process calls faster than a traditional hardware console.
Phonetic (sounds-like) searching speeds up searches for difficult to spell employee names.
IAC Console reduces clutter on the desk in comparison to ‘deskcon’ hardware console that still requires a PC for directory searches, email and other tasks.
Operator productivity has been repeatedly reported to increase by 20-25 per cent when using the IAC Console.
A customer site with six operators may therefore be able to reduce to five or even four operators when IAC Console is deployed.
Customer satisfaction is improved because of the more efficient and friendly call handling by your operators – the front line to your business.
Individual operator performance monitoring – now you will really know how busy the operators are at all times of the day and over weekends.
Operator training time is reduced due to the ease of use – this minimises training costs and gets new staff up to speed and productive more quickly.
Less experienced, lower skilled operators may be employed – leading to potential savings in staff costs.
Integration to customers’ existing directories means there is a single point of entry for directory information thus reducing IT overhead and administration costs.
Operator morale is improved and stress is lowered.