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UC Suite for NEC SV9100 - Features

Simplified Call Management through Easy to Use Graphical User Interfaces

Rather than remembering feature codes, SV9100 users simply click easy-to-understand icons on their computer screens for functions including Hold, Transfer, Conference, Park, and Barge-in.

Desktop Client keeps track of current call status. For example, when no call is active, the Answer, Transfer, and Conference icons are dimmed and cannot be selected. The intuitive interface also makes it easy for you to look up a telephone number and place a call. Directories are flexible and easily accessible since Desktop Client’s database is configured to display as you choose.

Enhanced Presence for Real-Time Status and Availability of Colleagues

Desktop Client enables users to determine the real-time status and availability of their colleagues instantly. By eliminating phone tag and call-backs, presence improves employee collaboration which results in increased productivity and efficiency.

Seamless Integration with Outlook and other CRM Applications

Desktop Client’s integration with popular contact and CRM applications, including Outlook, offer businesses seamless application access to the information that they need.

It can be configured to perform a search in the user’s CRM application database when a call comes in and then display a contact window with the caller’s contact information.

Seamless Integration with UNIVERGE SV9100 Automatic Call Distribution Application for Contact Centre Functionality

Desktop Client’s seamless integration with NEC’s UNIVERGE SV9100 Automatic Call Distribution (ACD), enables your employees to login as an agent and view real-time queue statistics plus monitor ACD states of other agents.

Call Logging and Recording Provides Detailed Call History Report

While Desktop Client is running, all calls made or received via users’ desktop phones are automatically entered into the Call Log, which keeps a complete record of all calls made – even those made manually.

Integrated Intelligence Offers Quick Access to Information and People

Desktop Client enables operators to manage as many as 256 extensions, 256 virtual extensions and 200 outside lines.

Enhanced Message Management

Using the Desktop Client’s quick message function, an operator can send a personalized message to a user’s PC or directly to a multi-line display telephone, even if they are on a call.

SP310 Softphone

Users can make and receive calls and share real-time information and ideas from a PC or laptop using the SP310. With the SP310, employees will have the communications tools they need to work efficiently and productively, whether they’re in the office or on the road.