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UCB Contact Centre - Overview

Unified communications and contact centre applications that improve business efficiency.

UCB overview

Overview

UCB makes it easier to communicate with colleagues and customers, whilst providing key metrics to improve customer experience and business performance.

 

The modular solution offers contact centre, reception call handling, self-service, call & screen recording, and unified communications. A range of additional components and integration tools allows you to add functionality as requirements and budget dictate.

 

UCB intelligently streamlines all contact types into a single, fully integrated solution with a user-friendly interface. Omni-channel queuing and skills- based routing ensure all forms of interaction are identified, prioritised, routed and transacted expertly, first time, every time.


At a glance

  • Easily customised for individual business requirements
  • Flexible deployment: on-premise, cloud or hybrid
  • Flexible commercial models: perpetual licensing (CAPEX) v subscription licensing (OPEX)
  • Improve customer satisfaction through real-time interaction monitoring and coaching
  • Increased efficiency resulting in higher staff productivity and cost reduction
  • Integrates with the communication platforms of NEC and our key technology partners - Microsoft and Cisco
  • Optimise staff resources through comprehensive reporting and automation
  • Provides contact centre and operator tools to address the needs of an organisation or department with their unique requirements
  • Reduce abandonment rates, queues and call times by offering a callback
  • Reduce agent attrition by providing the tools they need to achieve targets, reducing stress
  • Supports mobile and remote workers