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Contact Centre Solutions

Contact Centre Solutions

With so many customer touch points, the typical contact centre has evolved into a rich multi-channel environment that handles email, live web chat and video. Getting it right – and keeping your customers happy – is crucial to the ongoing success of your business.

NEC has been at the forefront of ICT solutions in Australia for the last 40 years. We provide a comprehensive range of voice and multi-channel contact centre solutions, suitable for both SMB and enterprise businesses, deployed either on-premise or via the Cloud.

From out-of-the-box to fully customised solutions, from one seat to thousands of seats across many sites, NEC has delivered contact centre management solutions to more than 800 Australian businesses, servicing more than 30,000 contact centre seats.

Genesys Contact Centre - Enterprise

Genesys Contact Centre - Enterprise
On-premise or Cloud solutions for enterprise.

SV8000 ACD – SMB

SV8000 ACD – SMB
Designed for NEC’s SV8100 communication server.

UCB Contact Centre

UCB Contact Centre
Integrated unified communications functionality.

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