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Genesys Contact Centre - Enterprise - Solutions

Genesys Contact Centre Solutions

Common functions across the Genesys solution suite

  • The consolidation of customer interactions across time, mobile and traditional channels for consistent conversations and superior customer experiences.
  • Workforce Management by reducing staffing costs, improving productivity and protecting service levels and the customer experience with forecasting and scheduling.
  • Skills Management by proactively assessing and maintaining employee skills so they have the right skill sets to handle work streams to best serve your customers.
  • Genesys SIP, which extends the contact centre across the enterprise with IP connectivity, pooling resources for capacity and flexibility.
  • Genesys Mobile Engagement functionality, connecting live smart phone applications.
  • NEC offers Genesys on-premise or Cloud solutions that best meet customer needs.

Genesys solution suite modules

  • Contact Centre & IVR.
  • Social Media Customer Service.
  • Workforce Optimisation & Performance Management.
  • Web Customer Service.
  • Workload Management.
  • Mobile Customer Care.
  • Enterprise Extensions.

Download our brochure for more information on the Genesys solution suite.