Due to unadaptability of the style sheet with the browser used in your computer, pages may not look as original.
Even in such a case, however, the contents can be used safely.
Founded in 1990, Genesys introduced the market to Customer Telephony Integration (CTI) solutions and has since built on this reputation to deliver intelligent customer interaction routing based on agent skill or customer value. It moved towards an integrated suite of customer service solutions to provide more insight into, and control over, contact centre operations, including multi-channel support, IVRs (Interactive Voice Recognition) or voice portals for self-service, and workforce management.
NEC is a leading integrator of Genesys contact centre solutions. NEC is able to deliver customisable and scalable solutions that link with a customers’ existing business infrastructure. The solution can be integrated with existing tools to assist in workload management. Genesys solutions supported by NEC, provide organisations with powerful customer management tools and a truly integrated business solution.
Genesys is ideal for any business with a customer service centre, help desk, collections, telemarketing or speech self-service.