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Genesys Contact Centre - Enterprise - Cloud Contact Centre

Genesys Contact Centre Solutions

Overview

In addition to traditional deployments where the customer manages the solution on their own premise, NEC can also provide Genesys contact centre solutions via the Cloud.

NEC’s Cloud Contact Centre Solution is a hosted, on-demand solution that empowers your organisation to deliver service excellence, through multiple channels of customer contact such as phone or email. Anyone in your business network can be transformed into an agent – all they need is internet access to extend their office infrastructure (via MPLS) and a phone line.

The solution provides businesses with the ultimate flexibility to rapidly scale operations up or down as required, which is particularly beneficial to businesses where contact centre requirements are seasonal or event driven. Agents will be up and running quickly – taking orders, providing after-sales support, responding to marketing campaigns, and most importantly of all, managing all of your customer relationships.

Key benefits of NEC's Cloud-based model

  • Cost effective.
  • Reliable and secure.
  • Scalable for rapid deployment.
  • Real-time performance monitoring.
  • Self-administration.
  • Ease-of-use.

Download our brochure for more information on NEC’s Cloud offering.

 

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