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Network Infrastructure Services - Benefits

NEC Australia proactively implements and manages services through highly specialised consultants and state of the art infrastructure facilities.

Desktop and network management benefits:

  • Optimum desktop performance and increased profitability
  • Reduced operational costs and total cost of ownership (TCO)
  • Improved data and infrastructure security
  • More efficient network operations, and lower running costs
  • Greater end user satisfaction.

Server management benefits:

  • Reduced footprint of your data centre and reduction in power and cooling costs
  • High-flexibility to deploy new systems quickly and make use of excess capacity
  • Increased system uptime, facilitating business continuity
  • Ability to move a virtual machine between physical servers quickly, taking advantage of automatic failover capabilities
  • Reduced dependency on a single hardware vendor
  • Shared resources between applications to ensure full utilisation of hardware resources
  • Older systems can continue to operate with decommissioning

Storage management benefits:

  • On-call support
  • Provisioning and reclamation of storage
  • Maintenance of storage infrastructure management software and toolsets
  • Faults monitoring
  • Alerting for critical events
  • Internal chargeback reporting
  • Managed firmware and microcode to storage sub-systems and switching
  • Coordinated sub-system/switch hardware fault rectification
  • Liaison and problem escalation to product vendors and third parties
  • Critical problem investigation and Root Cause Analysis (RCA)
  • Recommendation and facilitation of corrective actions
  • Accurately forecasted power and cooling requirements

Service desk solutions benefits:

  • Improved customer service satisfaction
  • Increased accessibility to services and expert information through a single point of contact
  • Leading-edge incident management, providing better-quality and quicker turnaround of customer requests
  • Improved communication and access to advanced technologies
  • Enhanced focus and a proactive approach to service provision
  • Better managed ICT infrastructure
  • Control and alignment to your business needs
  • Improved usage of ICT support resources and increased productivity of business personnel
  • Detailed reporting, review and information to support management decisions
  • Management of all service desk assets.

Database management benefits:

  • Efficient day-to-day running of database operations
  • Enhanced database performance
  • Improved capacity
  • High visibility over your databases
  • Fully automated and proactive database monitoring and reporting
  • Direct, real-time access to data

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