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NEC can work with you to understand your specific situation and requirements - meaning that you can minimise your risks and get back to focussing on your core business. We offer:
On-site installation of equipment and associated items.
Testing and commissioning of installed equipment to confirm operational performance.
Testing performance under simulated installed conditions (including temperature, humidity etc.).
As for FAT but with a customer representative in attendance.
Regular periodic maintenance of equipment in the field.
Comprehensive database of installed base configuration for upgrade and compatibility management.
Coordination of changes to installed base and update to configuration information.
Tracking and reporting of obsolete equipment and identification of substitute equipment.
In-factory diagnosis and repair of component level failures.
In-field failure diagnosis and repair / replacement.
Maintenance of the spare parts pool required to support the installed base as per MTBF and MTTR requirements.
Tracking of asset deployment and status across the installed base.
Tracking and reporting of support incidents from identification through to resolution.
Around-the-clock support through internet and telephone.