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Service Management and Governance - Solutions

Effective IT Service Management

NEC Australia’s Service Management team is technology agnostic and will help you with your service management framework requirements from assessment, strategy and right through to CSI initiatives and setting up a Service Management Office. Our business and IT transformation consulting service portfolio consists of:

Our consultings deliver a comprehensive ITSM overview comprising a number of components:

  • Schedule of work and stakeholder Interviews
  • ITSM process assessment
  • Process maturity report, including findings and recommendations
  • Presentations of assessment findings
  • Business case and ROI development

The business outcomes from the assessment include understanding the risk and issues within your IT service management capabilities and having a clear indication of your current ITSM process maturity. Whilst also working on how we can mature your service delivery organisation and approach a holistic maturity programme of works. One step at a time in line with how much change the organisation can cope with.

Our consultants also have an in depth understanding of the ISO quality standards and governance frameworks. We apply these to process development, assessment or service improvement programs to ensure you meet your quality or governance requirements. This service can be undertaken in preparation for an external audit, or when improving existing processes to ensure the benefits of Quality Management standards are available to your business. Or simply to help benchmark and report to Quality Manager on how IT is performing but also confirming to governance policies and standards.