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Service Management and Governance - Overview

Helping you with your IT Service Management, Governance & Strategic Planning.


Ensuring IT delivers on its promise, every time

IT Service management brings together your people, processes, partners and information technology to ensure that IT is aligned with the needs of your business.

NEC Australia provides specialist business and technology consulting to organisations across both the private and public sectors, using industry best practice methodologies. Our experienced consultants have a range of skills and experience in business and IT disciplines encompassing best practice methodologies, tools and techniques in a wide range of areas.

NEC Australia does not take a uniform approach to IT and business consulting. Rather, we listen and understand your immediate business needs and work with you to customise your roadmap. For any project we select those techniques that will best result inquality outcomes appropriate to the audience level (e.g. enterprise, division, business unit), the strategic intent (e.g. strategic planning, design, integration and transition, operate and support through Early Life support) and the scope of work.

NEC Australia offers a unique blend of business pragmatism, supported by business & IT expertise that allows us to capitalise on the latest developments and get the most out of your business and IT investments. Just as every organisation is different, there can be no uniform approach to Service Management and Governance. At NEC we customise solutions to your needs.

Our range of Service Management and Governance offerings includes:

  • Integrated governance models
  • Building Service management offices (SMO)
  • ITIL and governance assessments
  • Strategic workshops, strategy definition, roadmap planning
  • Performance management framework
  • Knowledge management and capability enhancement
  • Process design and or re-engineering
  • FTE, Financial and PBA Analysis and Catalogue Automation
  • Programme Management Office (PMO)
  • Service portfolio, catalogue and financial management alignment
  • Quality Assurance Audit Advisory services (ISO9001, ISO20000)