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The status of selected elements are proactively monitored for 24 hours per day, 365 days per year.
When an incident or alarm is detected, faults are escalated to the customer’s own IT staff.
NEC provides an online portal for customers to view network status, alarms and events and review incidents.
Customers with the Premium NOC Management service can be confident that NEC will proactively manage customer network assets, respond to alarms as they are detected, and work to restore the service with minimal impact. This service includes:
Selected elements are monitored are proactively monitored for status 24 hours per day, 365 days per year.
When an incident or alarm is detected, faults are actioned escalated to the customer’s own IT staff.
NEC will escalate faults onto the customers carrier where faults have been isolated to a carrier issue, this process includes: