Applications Managed Services - Overview
NEC Australia offers 24/7, business hours and after hours support for applications and systems enabling you to maximise return on your IT investment and ensuring your systems run at an optimal performance level.
Innovative ICT Services
NEC Australia understands that your time is best spent actively contributing to the growth of your business and not having to deal with problematic system and support issues. Our Applications Managed Services (AMS) team specialise in supporting your infrastructure support needs and providing a range of flexible and tailored support plans to ensure your systems and applications run at their optimum level.
NEC Australia delivers a full complement of innovative ICT services to a wide range of government and corporate organisations. Standard features include:
- Call logging system with call reference number provided
- Formal response times for every issue
- Notification of software updates and patches released by the vendor
- Access to a dedicated account manager
- Access to incident reports when requested
- Mission critical applications support
We have a strong track record of successful project delivery and support the full suite of Oracle, Microsoft, SAP and HP applications.