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Network Implementation - Service Areas

Business analysis

Requirements analysis, business process base lining, business process re-engineering and business continuity.

IT architecture

IT server, virtual server, storage (including SAN), active directory and security, email systems, back-up (including VTL), control, and disaster recovery design.

Data centre

  • layout and security design
  • data network and security
  • data network, virtual network, IP telephony design, firewall, virtual firewall, security, unified communications solutions design.

Call centre

  • Genesys contact centre
  • IVR
  • natural speech
  • analytics design
  • Q-Master contact centre and
  • unified messaging.