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Customer relationship management (CRM) is a business strategy that enables you to become more customer-centric. High performance businesses make customers their highest priority and efficiently manage their sales, marketing and customer service teams using CRM software.
Centrally storing all your customer information allows you make the right decisions at the right time and manage your customers and employees more effectively.
Today, leading CRM applications go beyond managing just customer relationships and allow you to manage the relationship between many aspects of your business such as automating corporate processes through workflow management.
NEC Australia’s CRM practice is one of the largest and most experienced in the region. Our consultants can develop custom line-of-business CRM applications to meet your organisation’s unique business needs. Our technology partners include Microsoft, Oracle and FrontRange and so there will be a solution right for your business.
We employ a Microsoft Dynamics CRM MVP (Most Valuable Professional) – one of only five in Australia and 50 in the world. MVP is the highest possible level of certification in both skill and participation in the CRM community.
We have supplied, implemented and customised over 120 CRM sites in Australia for both public and private organisations – more than any other Microsoft partner in the Asia Pacific.
NEC Australia has the expertise to advise you on the CRM solution for your business and implement CRM quickly and cost effectively.