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Date: 26 Feb 2012
Category: Company Announcements
Gold Coast – 26 February 2012 - NEC Australia has today announced its technology plans for the year ahead and initiatives to achieve its ambitious corporate vision of being Australia’s leading communications systems integrator by 2014.
NEC Australia's business transformation is the culmination of several internal technology upgrades and strategic management realignments throughout 2011 that unify its services and solutions portfolio across managed services, biometrics, mobility, video, unified communications, network services, contact centre and cloud communications.
“NEC Australia will enter FY2012 in a strong position following the successful transformation of our business this year, driving forward as an organisation that delivers integrated communications and services and providing Australian businesses with greater business value from their communications investment,” states Alan Hyde, Managing Director of NEC Australia and NEC New Zealand.
Investments in local talent and IT infrastructure have strengthened the company's ability to protect customers' existing investments in IT and enhance NEC Australia's position as the leading multi-vendor services provider spanning security, IT and network services, as well as enterprise communications and data management.
“With a new organisational structure firmly in place, NEC Australia’s technology investment in 2012 will focus on the launch of cloud communications solutions in the local market; strengthened unified communications offerings; innovative contact centre solutions; expanded capabilities for our national private Nextep broadband network; cutting-edge biometrics solutions; and continued commitment to enhancing customer’s communications investments through all offerings,” said Hyde. “What differentiates NEC in the Australian marketplace from other technology providers is our broad multi-vendor systems integration footprint with our high reputation for reliability and service.”
Embarking on a major push into cloud communications, following significant investment and major growth in customer opportunities, NEC Australia will be offering scalable, affordable and reliable cloud communications solutions for both enterprise and small business, helping customers reduce costs and enhance business performance.
In addition, NEC Australia will offer customers its next generation model of cloud communications, a software-based video, voice and text UC platform adaptable to private, hybrid and public cloud. The distributed software architecture offers far greater resilience, improved end user productivity, increased customer satisfaction, and to provide enterprise communications with a competitive edge in the marketplace.
Enhancing the company’s managed services division, NEC’s NECare multi-vendor maintenance service has been expanded to support virtually any voice and data equipment and simplifies management by consolidating customers' support model into a single contract managed by one vendor. NEC Australia is constantly looking into ways to rapidly grow and strengthen its managed services business, including investment in new staff; and developments with new partners and customers.
As stated in Frost & Sullivan’s Australian Unified Communications Services Report 2011*, NEC is positioned as a Tier1 Player in the UC Services market and is one of the major providers of managed telephony solutions in Australia. NEC Australia’s investments into their managed services offerings will further strengthen this position, to provide customers with flexible, affordable and high-value support services.
NEC Australia will also be investing in the development of innovative contact centre offerings that integrate with various applications, allowing customers to communicate over multiple channels to provide faster and more efficient contact centre services. As highlighted in the Frost & Sullivan Contact Centre Applications Market Report 2011**, NEC holds a unique position in the Australian contact centre market serving both as a vendor and a channel partner, which is a key area of growth for the company in the year ahead.
NEC Australia's transformation efforts in 2011 will be accelerated by the ongoing Global One SAP implementation, aimed at delivering real-time visibility into each customer account, which will accelerate maintenance and service delivery schedules for customer's mixed technology environments.
*Frost & Sullivan, Enterprise Communications Research: 2011, Australian Unified Communications Services Market Report, January 2012.
**Frost & Sullivan, Enterprise Communications Research: 2011, Contact Centre Applications Market Report, October 2011.
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