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Northern Territory Department of Education launches iCentre with NEC

Date: 15 October 2014
Category:  Government

Melbourne - 15 October 2014 - NEC Australia, a leading technology solutions and services provider, has today announced a new initiative with The Northern Territory Department of Education to launch its iCentre, a smarter way to support and manage technology in schools and the infrastructure that underpins it.

iCentre, a major investment in ICT support and management services by the Northern Territory Department of Education (DoE), is set to provide a modern and convenient approach to support staff in delivering educational outcomes.

The result of the ambitious iCentre project is an easy-to-use, centralised portal that will simplify problem reporting and improve the department’s visibility and accessibility to support services. It will also provide better quality information and easy-to-use self-help and reporting tools for all NT Department of Education staff.

“We are proud to be at the leading edge of technology systems to better support our education system,” NT Department of Education’s Chief Information Officer Satpinder Daroch said.

“iCentre is a very useful new tool that provides immediate status of IT networks, bandwidth, applications, servers and more at the click of a button or swipe of a finger,” Mr Daroch said. iCentre was developed by DoE in partnership with leading Australian IT services and solutions firm NEC Australia and local web design company Captovate.

"The iCentre portal will enhance DoE’s capabilities to deliver ICT support to its users, which today covers more than 245 locations and over 40,000 staff and students. The user friendliness of the iCentre will also greatly improve the user experience," Director of Captovate Karen Hawkes said.

The investment acknowledges that IT and the web is part of the fabric of education and underscores the importance that DoE places in the role technology can play. By improving management and support of ICT in the NT schools’ environment, iCentre ensures end-users have the best day-to-day computing experience to develop knowledge through every available medium of exchange, from text to images, video, data, maps, collaboration and other tools used to facilitate learning.

iCentre introduces the concept of ‘hubs’ to organise information into actionable groups and removes the complexity of relying on data from disparate systems to deliver support. iCentre draws upon and coherently unifies data from separate systems currently used to manage operations, system configuration, applications, wired and wireless device information, network performance metrics and real-time bandwidth consumption.

Each new hub reflects the growing importance of technology in delivering education by addressing demands on ICT Support resources and providing the tools for users to self-resolve issues whenever they can.

“NEC Australia is proud to deliver such a successful and efficient tool to support the IT systems and infrastructure for the Northern Territory Department of Education,” NEC Australia’s NT Regional Manager Trevor Oliver said.

“NEC has a long history working with the NT Department of Education and is honoured to be part of their journey with innovative ICT projects,” he said.

- Ends -


For media enquiries please contact:

Angela Coombes
Public Relations Manager
NEC Australia
T: 02 9930 2234
M: 0417 805 441
E: angela.coombes@nec.com.au