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NEC Cloud Collaboration to accelerate hybrid unified communications take-up in Australia

Date: 17 October 2013
Category:  Company Announcements

MELBOURNE – 17 October 2013 – NEC Australia, a leading technology solutions and services provider, has today launched NEC Cloud Collaboration, a secure Australian-hosted service that makes it simpler to enable unified communications and collaboration (UC&C) for businesses under a hybrid on-premise and cloud deployment model.

NEC Cloud Collaboration offers Australian SME, enterprise and government customers a flexible approach to business transformation with pay-as-you-go pricing for the industry’s broadest portfolio of UC&C technologies.

Built upon the Cisco® Hosted Collaboration Solution platform, NEC’s Cloud Collaboration cloud application portfolio includes solutions for telephony/voice, video and web conferencing, mobile devices, presence, chat and instant messaging, and contact centres.

NEC Cloud Collaboration will address major obstacles to the uptake of UC&C amongst businesses by opening up new opportunities to selectively migrate telephony and communications to the cloud. It also addresses the implementation and integration complexities normally associated with UC&C enablement in Australian businesses.

For the past decade, UC&C has helped foster better workforce collaboration by integrating the user-experience across voice, video, data and mobile communication channels. Despite the potential for UC&C to improve business processes, its adoption amongst Australian organisations remains below 10 per cent, according to new research independently produced by ICT research firm Telsyte.

Based on Telsyte’s survey of over 300 Australian IT decision makers, the key barriers to adopting unified communications in Australian businesses are:

  • Return on investment and cost (36 percent)
  • Reliability concerns (29 percent)
  • Complexity (28 percent) Lack of in-house skills (24 percent) Complexity integrating with existing systems (20 percent) Inability to integrate with other applications (19 percent)

Existing on-premise architectures have posed major obstacles to UC&C adoption in Australian businesses. With UC&C capabilities often sold as “add-ons” to a regular IP-PABX or as a completely new system that requires the old system to be replaced, the upgrade path has been seen as too complex or too costly.
However, the availability of robust cloud deployment solutions, backed by local migration and integration expertise is set to change the existing Australian UC&C landscape, which today is dominated (79 percent) by on-premise only deployments. Cloud-based delivery provides an opportunity to overcome the implementation and integration challenges of monolithic UC&C upgrade projects.

“Telsyte believes the cloud delivery model represents the best opportunity for UC to become a mainstream business service. As cloud services mature, UC will become much closer to what people expect from business communications, rather than a premium add-on,” said Rodney Gedda, Senior Analyst, Telsyte.

“With NEC Australia’s Cloud Collaboration, Australian customers can selectively migrate capabilities to the cloud, gradually migrating services when and where it suits customers’ business needs,” states Steve Blunt, Executive General Manager of Communications Solutions at NEC Australia. “The new service provides customers with the option to ramp-up capacity and capabilities as they’re required also provides an alternative to the high upfront costs, capital investments and often costly integration work associated with on-premise deployments, all backed by NEC Australia’s 25 years of experience in managed services.”

Combined with NEC Australia’s managed service solutions for on-premise UC&C deployments, customers have the flexibility to migrate systems to the cloud where it delivers the greatest value or retain on-premise or hosted deployments in a third-party data centre where it makes sense for the customer.

“With its 25 years of experience in managing critical, real-time communication services, NEC’s introduction of Cloud Collaboration powered by Cisco provides Australian businesses with an effective way to increase their productivity while at the same time reducing overall complexity and cost. NEC and Cisco are delivering to market a full featured, Cisco Hosted Collaboration Solution that directly addresses the barriers identified by the Telsyte research by providing a cloud-based, people-centric experience that enables our customers to confidently communicate and collaborate using any content, on any device, anywhere,” said Vaughan Klein, Regional Manager for Collaboration, Cisco Australia and New Zealand. “It’s been a tremendous partnership and we’re also delighted that NEC engaged Cisco Advanced Services for the planning, design and efficient implementation of their platform.”

Under both deployment models, customers are supported by NEC Australia’s extensive multi-vendor expertise in migrating and integrating cloud environments with legacy infrastructure, helping customers unify communications across desktops, smartphones, soft-phones, tablets and video-conferencing equipment.

- Ends -

For media enquiries please contact:

Angela Coombes
Public Relations Manager
NEC Australia
T: 02 9930 2234
M: 0417 805 441