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Technology Partner - ZOOM International

Integrating contact centre functionality with a quality management suite

With over 16 years in the industry, Zoom International provides quality and performance management tools to service the contact centre requirements for many organisations across the globe.

ZOOM Quality Management Suite is a comprehensive, modern solution for managing contact centre and back office performance. Zoom International strives to keep their solutions easy to deploy, maintain and use.

NEC Australia has recently become a ZOOM International partner and has deployed ZOOM solutions into tenants that utilise its hosted contact centre solution powered by Genesys.

ZOOM is certified to work on Genesys and Cisco telecommunication platforms and gives contact centres of all sizes the tools to make better customer connections.