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Technology Partner - Genesys

A highly customisable and scalable contact centre solution

NEC Australia is a leading value added reseller of Genesys contact call centre solutions. Its specialist team provide customers with a complete range of professional, technical and managed services for the Genesys platform.

These services include:

  • Consulting – every solution perfectly aligned to your business needs.
  • Technology and systems integration services – a smooth and successful implementation designed and delivered every time.
  • Managed services – contact centre operations constantly maintained at an optimal level. Our support covers maintenance and monitoring service through to fully outsourced solutions.

Genesys is a leader in contact centre solutions, representing more than 25% of the market worldwide. It is a highly scalable solution, expanding up to 10,000 agents and 64 sites. These solutions transform the performance of customer service centres, help desks, collections, telemarketing and voice self-service/IVR systems.

Helping our customers improve service, reduce costs, and make the most of every call.