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University of NSW

University of NSW

Date: 24 July 2013
Category: IT Solutions

Overview

University of New South Wales (UNSW), ranked among the top 50 universities in the world, sought a centralised billing engine to deliver a unified telecom expense management platform for reporting and billing.

The billing system was to service the eight faculties at UNSW’s main campus in Kensington, Sydney, as well as its other major campuses: the College of Fine Arts in Paddington and Sydney. The tender called for ‘IT at UNSW’ to be able to assess usage against carrier invoices and provide ‘user pays’ rationalised bills back to each department across the University. IT at UNSW also needed to be able to accurately measure both tangible business returns and intangible benefits from the University’s telecommunications systems.

Industry

  • Education

Challenges

  • Automate telephony call accounting across all users, devices and carriers
  • Produce accurate, validated billing
  • Provide tangible and intangible ROI measurement
  • Provide mechanism and data to drive relationships with carriers
  • Provide visibility into usage to change wasteful user behaviours.

Solution

  • NEC/TSA managed suite

Benefits

  • Accurate ‘user pays’ billing
  • Reduced processing time
  • Reduced overall expense incurred
  • Increased visibility of calls from all devices
  • A flexible software platform to meet UNSW needs.