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NSW Police Force

NSW Police Force

Date: 24 July 2013
Category: Unified Services

Overview

As Australia’s oldest and largest police organisation, the New South Wales (NSW) Police Force serves a population of seven million across the state from its corporate offices in Sydney and Parramatta and more than 500 urban and regional police stations. The Force’s 16,000 operational and administrative personnel provide land, sea and air services to the people of NSW.

Industry

  • Government

Challenges

  • Maintenance and support of state-wide, multi-vendor voice and data systems
  • Improvement in reliability and uptime of the network

Solution

  • Expanded NEC Network Operations Centre as backbone for first-level support and maintenance capability
  • NEC recertification as a Cisco Gold Partner

Results

  • Reliable, continuous and effective services for core communications functionality
  • Internal ICT team free to focus on business requirements
  • Improved customer service to citizens of NSW