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Date: 17 December 2013
Category: Business Intelligence
Publicly listed iiNet is the leading challenger in the Australian telecommunications market. It is the country’s second largest DSL Internet Service Provider and has the largest VoIP network, supporting more than 1.3 million broadband, telephony and Internet Protocol TV (IPTV) services nationwide. This Perth-headquartered organisation operates in three countries and has a staff of 2000.
iiNet’s growth trajectory, its enviable reputation for customer service delivery and the compliance structures of a listed organisation were outgrowing its business systems. The company wanted a system to transform its financial performance and management processes, along with sophisticated tools to gain reliable business insights.