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NEC and Santos have the energy for continuous improvement

NEC and Santos have the energy for continuous improvement

Date: 15 May 2014
Category: IT Solutions

Overview

As one of Australia’s leading gas producers, Santos Ltd supplies customers throughout Australia and Asia. It is listed on the Australian Securities Exchange (ASX:STO) and, with a total market capitalisation of approximately $14 billion, is one of Australia’s Top 30 companies. Santos has over 3,000 employees working across its operations in Australia and Asia.

Santos was looking to consolidate functional support and database administration, primarily for its Oracle e-Business environment, into a single source of expertise. Provision of additional technical support services as and when required, was also a consideration.

Industry

  • Resources

Challenges

  • Support for Oracle e-Business environment
  • Expertise to supply a program of continuous improvement for the service and applications

Solution

  • NEC Managed Services
  • Recruitment of ‘Santos-ready’ onsite support team
  • Build broader NEC talent pool in both Adel

Results

  • Successful transition
  • Active continuous improvement program
  • Responsive, local service partnering seamlessly with Santos IS staff to deliver results
  • Improved efficiencies and implementation of best practices
  • Access to permanent and ad hoc talent pool