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Diabetes WA

Diabetes WA

Date: 10 July 2013
Category: IT Solutions

Overview

Diabetes WA is the peak body and voice of diabetes in Western Australia. Its 60 staff variously support people with diabetes in WA and their supporters including a membership base of more than 14,000.

Founded in 1965, Diabetes WA provides products, education and support services to assist those living with diabetes; develops and delivers healthy lifestyle community programs to assist prevent and manage diabetes; it is a resource for health professionals; and is also responsible for raising funds vital to diabetes research and its programs.

Industry

  • Non-for-profit

Challenges

  • An evolving business strategy focused on specific strategies for niche markets
  • Discrete business units requiring access to the same data base for various purposes
  • Limited ability to capture and access relationship data

Solution

  • Deployment of industry-leading Microsoft CRM platform

Results

  • Consolidated relationship management for participants on the database to provide better customer service and improve health outcomes
  • Identified ways to streamline business processes