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Commonwealth Government Agency

Commonwealth Government Agency

Date: 22 July 2013
Category: IT Solutions

Overview

The Commonwealth Government Agency is a national provider of services in regard to land use and related matters. It is responsible for managing highly complex and lengthy land use and related processes. At any one time, hundreds of applications may be active.

The Agency recognised the importance of investing in sound systems to underpin its corporate, outcomes-focused vision and its mission to carry out its functions in a timely and economical way. The Agency was concerned about the risks associated with continuing to rely on ageing and unsupported IT systems.

Industry

  • Government

Challenges

  • Many disparate, unsupported legacy systems
  • Whole of Government dictate for off-the-shelf solutions
  • Highly complex and changing compliance-driven working environment

Solution

  • Definition of business processes and streamlined workflows
  • Deployment of industry-leading CRM platform adapted to specific requirements
  • Use of cost effective standard CRM forms
  • Extended standard CRM with web-based front end

Results

  • Robust, flexible system that accommodates ongoing change
  • Enabler of streamlined business processes
  • Ease of data entry and reporting
  • More efficient use of staff time and skills